1. How do Your Services Work and what can I Expect?
You may choose one of our many services for soloQ or duoQ, or improve your Rank and MMR (matchmaking rating). You may choose from ranked games, duoQ or wins. After we receive your payment and user information, we assign one of our Master/Challenger Boosters to the order, you customize your order and we will begin to boost your account.
2. How can I be sure my Account won't be Stolen?
It is not possible to steal accounts since every account has a specific email associated to it, that only the owner has access to, so your account is always recoverable. Regardless, we also take extreme care to ensure that your information is kept secure.
3. Do the Boosters have Access to my IP/RP?
Boosters are not allowed to use your IP/RP unless you give them permission to do so. They have to message you and wait for your answer before using them, and this only happens if the booster needs an in-game item to speed up the service.
4. How many Boosters will be Active on my Account?
Usually, only one booster is associated with one account, so only they will have access and only they can play on your account. If a booster locks your account and cannot play due to an emergency, they will be replaced by another qualified booster to ensure that your order is completed on time.
5. Can I spectate the games are made for the boost?
Yes, you can spectate him through our website. We have a system that allows you to easily spectate the games while your account is being boosted.
6. How can I talk to the Booster, without using the League Client?
You can contact the booster for any questions or concerns using the chat interface found in the customer dashboard.
7. What if I am Dissatisfied with the Booster on my Account? Can I Switch Boosters?
If for some reason you are not satisfied with the booster, please contact us and we will check the availability of another booster. If we have one available, we will transfer the order to them on your request.
8. How much Time is Needed for Boosting Services?
Services vary based on the details of each order. These factors include type of boost, how many games/divisions are purchased, and external factors outside of our control. External factors include in-game patches, server status, and unforeseen circumstances. However, you can rest assured that our team is focused on completing your order as quickly as possible.
9. Can I play on my account while you are working on it?
You can play on your account during a boosting service, but please be sure that the booster is not logged into your account. Please refrain from playing Solo / Dynamic ranked games during a boost, as this conflicts with the services we are providing. We request you abstain from all ranked games until the service is completed.
10. Are the Boosters Toxic / Do They Rage/Flame during Games?
Our boosters are incentivized to play with professionalism and respect. After your order is complete, you will leave a review for the booster. Boosters who receive negative reviews from customers will no longer be provided with orders, so they have every reason to act polite and professional while representing our company.
11. Do you have Coaching?
Yes we do, you can check it by clicking the coaching tab in the homepage
12. Once I pay for Boost, what do I do Next?
Once you have paid for the boost, make sure you register on our site and then log into your account. You will receive a confirmation link by email to create a new account if there is no account registered to your email. After you are logged into your EloFactory account, you will customize the details for your boost service. Once you’ve customized your boosting order, the service is ready to begin.
13. Is there an Option to Play DuoQ with my Booster?
Yes, please select a DuoQ option from our list of services and you can play with your booster throughout the order.
14. I have a Specific Order of Summoners and I want the Booster to Follow it, can he do it?
Yes, in the notes option you can write how you want the order of summoner spells to be, and any other details relevant the boost.
15. Will the booster talk to my league friends while the boost is active?
No, the booster will have the ability to play offline, this means that the in-game chat is unavailable and they can't receive or send any messages.
16. Right now I gain less than 17 league points per Game, can I use the Division Boost Option?
If you win less than 17 league points per game, means your MMR is very low, so in this case the division boost is not an option, to improve your MMR we have the wins service that will fit much better and will help you in the future grinding the ranks.
17. If I am not Satisfied with a Boost I Bought from you, can I get a Refund?
Once the services that were purchased are completed, a refund is not possible. However, if you are dissatisfied with your order, please contact us on Live Support and we will try to fix the problem.
18. I Bought a Boost for a Specific Division, but you guys Achieved a Higher one, will I be Charged more Money?
No, the price is fixed. Any rank you achieve beyond the rank you purchased is free of charge.
19. What Servers do You Boost on?
You will find our services available for the following servers: North America, Oceania, EU West, EU North-East, Russia, Turkey and Latin America North.
20. I bought a Boost, but I Selected the Wrong League/Division, what Should I do?
Contact us on the customer support/discord server, our staff will help you with the issue.
21. Will the Booster Change my Runes?
Usually boosters change one page of runes, if they need a different set, so they can perform at their best in every game.